Our Policies

If you need to reschedule or cancel your appointment, please give at least 24 hours notice, otherwise we reserve the right to charge a fee depending on the service. You may use the patient portal to manage your appointments, including rescheduling and cancelling them.

One missed appointment is allowed before fees apply. Patients may cancel or reschedule online through the patient portal at any time within the cancellation window.

The following fees apply for no-shows or cancellations made within 24 hours of the appointment time:

• Massage – Deep Tissue: $30.00
• Massage – Swedish: $30.00
• Massage – Dragon Stick: $27.00
• Consultation + Treatment: New Patient (In Person): $125.00
• Bojin Face Lift Facial: $57.00
• Cosmetic + Body Acupuncture (Self Pay): $95.00
• Cosmetic Acupuncture – Add On (Insurance Patients): $35.00
• Acupuncture Discount – 60min: $75.00
• Acupuncture 60min – Existing Patients: $75.00
• Consultation: New Patient (Telehealth): $125.00
• Fertility Acupuncture – Existing Patient: $55.00

Arriving late will deprive you of valuable treatment time. At Heritage, we aim to complete your treatment within the allotted time and will do our best to accommodate if we are able to. Tardiness of more than 15 minutes could result in rescheduling. For detailed information on fees, please see your cancellation policy.

We do not offer refunds for any services already rendered. Results and treatment response vary from person to person and while we do our best to achieve the desired outcome, it cannot be guaranteed. Please discuss with your provider if there is anything we can do to improve your satisfaction and experience.

Product Refunds: We do not offer refunds on products that are opened for safety purposes. Any unopened products can be exchanged within 14 days of purchase for equal or lesser value.

The payment of your bill is your legal obligation. You are also responsible for payment for services rendered to your spouse and/or children. The filing of insurance papers by Heritage Acupuncture staff is done as a courtesy and does not relieve you of this responsibility.

Insurance is not a guarantee of payment. If services provided are determined not to be a covered benefit by your insurance carrier, you agree to accept full financial responsibility. If your account is placed with an attorney for collection, you agree to pay a collection fee of one-third of the unpaid principal and interest (1.5% per month / 18% per annum), plus court costs, beginning 30 days after monies become due.

Returned Checks

Any payment made by check that does not clear your bank account will result in a $25.00 insufficient funds fee added to your account for each returned check.

Services to be Provided

Acupuncture serves individuals with a wide range of complaints including both acute and chronic healthcare issues. Treatments may include the insertion of sterile needles, bodywork, gua sha (rubbing of the skin with a smooth object), cupping (the application of glass cups with vacuum to the skin) and/or the application of heat and cold to the skin. You may refuse any of these techniques at any time.

Risks / Possible Side Effects

Treatment may result in certain side effects, including local bruising, slight bleeding, fainting, temporary pain and discomfort, and temporary aggravation of symptoms existing prior to treatment.

No Guarantees

I acknowledge that I have not received any guarantees or promises as to the results from the services provided.

Client Responsibilities

It is your responsibility to inform your acupuncturist of all aspects of your health, and as treatment progresses, to inform them of changes that occur. Please inform your acupuncturist if you are pregnant or suspect pregnancy. If you experience any pain, discomfort or possible adverse side effects, notify your acupuncturist immediately.

Medical Treatment

An acupuncturist is not a substitute for a medical doctor and will not suggest that you discontinue medical treatment. If you are currently under a physician's care, continue as long as your physician deems necessary. Consult your physician before altering any prescribed medications or treatments. In the event of an emergency, worsening condition, or new condition, consult a licensed physician.

Services to be Provided

Herbs are considered food supplements utilized to strengthen and support overall health and wellness. Herbs and nonmedical nutritional suggestions can serve as an excellent adjunct to a medical doctor's treatment, but are not a substitute for that treatment. An herbalist can neither diagnose nor treat disease.

Risks / Possible Side Effects

The historical record and modern research indicate that herbs most often used for healthcare have an exceptional safety record. However, adverse reactions can sometimes occur. Side effects occasionally reported include headaches, skin rashes, and digestive upsets — these generally resolve rapidly if the dosage is reduced or the herb is stopped. Should adverse reactions occur, discontinue the herbs and contact your herbalist as soon as possible.

Herb–Drug Interactions

Although clinically significant interactions between most herbs and prescription drugs are rare, some prescribed drugs have a narrow range of safe dosage, making any interaction more risky. Disclose all medications currently in use, including other herbs and supplements, to your herbalist and to your physician. Stop taking herbs at least 48 hours before surgical operations, and if prescribed anticoagulants, antiepileptic drugs, or digoxin until expert advice is received.

Toxicity

All herbs used are generally considered safe and non-toxic at recommended doses. Use herbs in accordance with dosage recommended by your herbalist. Disclose any past or current liver or kidney disease to your herbalist. Herbs should not be used during pregnancy or lactation without advice from a healthcare practitioner.

1. Our Commitment to Your Privacy

At Heritage Acupuncture, your privacy and trust are our top priorities. We are committed to safeguarding your personal and health information in accordance with federal law (HIPAA) and Maryland state law, including the Maryland Confidentiality of Medical Records Act (MCMRA).

2. Information We Collect

We may collect and maintain: personal identification information (name, date of birth, address, phone, email), health information (medical history, diagnoses, treatment plans), payment and insurance information, and emergency contact information.

3. How We Use Your Information

Your information is used for providing care, communicating about appointments and care plans, billing and insurance processing, quality assurance, and compliance with legal obligations.

4. How We Share Your Information

We only share your information as permitted or required by HIPAA and Maryland law — with your written authorization, with other providers involved in your treatment, with your insurer for payment purposes, or as required by law. We do not sell, rent, or trade your personal or health information to third parties.

5. Your Rights

You have the right to: access and obtain copies of your medical record; request corrections; request restrictions on how we use your information; request confidential communications; receive an accounting of disclosures; and file a complaint without fear of retaliation.

6. Safeguarding Your Information

We maintain strict administrative, technical, and physical safeguards to protect your information. All staff and contractors are trained on HIPAA and Maryland privacy requirements and are required to sign confidentiality agreements.

7. Contact Information

Privacy Officer: Daisy Tran | Phone: 301-869-9802 | Email: DTran@HeritageAcu.com | Address: 9033 Shady Grove Ct., Gaithersburg, MD 20877